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mi-Reception

mi-Reception

Medical Receptionist Service

diaryLooking for a professional reception service to answer your calls promptly and manage your diary efficiently? With mi-Reception you’ll receive all the benefits of an in-house reception team at a fraction of the cost. Thanks to our commitment to providing unique and reliable services the team at mi-Clinic can offer highly-trained and affordable medical office receptionist services. Our comprehensive virtual medical reception services ensure that you receive the best and attentive.

Every great practitioner needs a great receptionist. However, not every practitioner has the means to fund this vital member of their practice team. Sometimes unforeseen circumstances, sickness or annual leave can temporarily leave a practitioner without a receptionist. Our team can provide reliable doctors receptionist and answering service solutions for our clients. In addition to our receptionist solutions we also proudly offer physician answering services perfect for doctors.

Doctor Receptionist Service

So, whether it’s an ongoing or short-term arrangement, let the experienced mi-Reception team assist. We will answer your calls with a friendly voice and personalised greeting, specific to your practice. With exceptional organisational skills, we will schedule your appointments and ensure your diary is kept up-to-the-minute.

Medical Office & Doctor Telephone Answering Service

Consistent and reliable, the highly proficient mi-Reception team will guarantee your practice reputation for professionalism is maintained at all times, whilst simultaneously keeping overheads to a minimum. Our personalised and professional medical call and office telephone answering service

Health Care Answering Service

Our dedicated health care answering service allows you to manage all calls and enquiries with complete oversight and ease. For more information on how mi-Reception could work for your practice with our healthcare answering services, call us on 1300 642 546.

mi-Questions

Can I use my existing phone number?

Yes you can. We will organise for your incoming calls to automatically divert to our 1300 number. All you need to do is provide your authorisation.

What hours is the service available?

Our lines are open from 8am until 6pm, Monday to Friday, excluding public holidays. With our inclusive package we can also offer emergency availability outside these hours, so there will always be somebody available to answer your calls.

What are the associated costs?

We offer three specific packages, with the associated costs ranging from $200 to $600 per month. We can also discuss your requirements and tailor a specialised package to meet your needs, and negotiate on the price.

How are payments made?

We invoice on a monthly basis and offer all the usual payment options – EFT, credit card or cheque. However, we do not accept payments made by BPAY.

How does the appointment calendar work?

We set up a calendar that is continually accessible to both the mi-Transcriptions team and the consultant. It is a live, up-to-the-second document, so you will always be aware of how your diary is looking.

What happens if the caller has a more complex enquiry or needs to contact the practitioner urgently?

We work with each consultant to determine the parameters, rules and workflow required. Basically, we set up a service tailored to your needs. We will work with you to develop procedures for every kind of call.

How does the process work if the practitioner doesn’t have a staff member on-site to greet patients?

Each time we make an appointment, we will provide the relevant arrival instructions to the patient. We will work with each consultant to develop an arrivals procedure that suits them.

Can we use your services when existing staff members are on leave?

Absolutely. We can organise for you to utilise the mi-Reception service on an ad-hoc basis to cover periods of annual leave or sickness.

Contact us to find out more information on how mi-Clinic can help you and your practice.

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